Policy Overview

Our Policies

Clear, concise policies covering all your needs in one place.

Privacy

1. Who We Are

Ariana R&D ("we", "us", "our") is a UK-based company specialising in women's health, wellness, and beauty products. We are committed to protecting your personal information and handling it responsibly.

We are the data controller for personal information collected through our website. If you have any questions about how we handle your data, please contact us using the details at the bottom of this policy.

2. What Information We Collect

Information you provide directly:

- Name

- Email address

- Delivery and billing address

- Phone number

- Payment information (processed securely via our payment provider - we do not store full card details)

- Account login credentials (if you create an account)

- Communications you send to us (e.g. enquiries, reviews, returns requests)

Information collected automatically:

- IP address

- Browser type and version

- Pages visited, time spent, and referring URLs

- Device and operating system information

- Cookie and tracking data (see Section 5)

Information from third parties:

- Analytics data from Google Analytics

- Data from social media platforms if you interact with our ads or pages (Meta, Instagram, etc.)

- Payment verification data from our payment processor

## 3. How We Use Your Information

| Purpose | Lawful Basis |

| Processing and fulfilling your orders | Contract |

| Sending order confirmations, shipping updates, and receipts | Contract |

| Managing returns, refunds, and customer service | Contract / Legitimate interests |

| Creating and managing your account | Contract |

| Improving our website and product offering | Legitimate interests |

| Analysing website traffic via Google Analytics | Legitimate interests |

| Sending marketing emails and promotions (with your consent) | Consent |

| Personalising your shopping experience | Legitimate interests |

| Complying with legal and tax obligations | Legal obligation |

| Fraud prevention and security | Legitimate interests / Legal obligation |

We will never sell your personal data to third parties.

4. Health & Wellness Product Data

As a women's health and wellness brand, some of our products may relate to sensitive areas of health. We do not ask you to disclose any health or medical information as part of your purchase. Any information you voluntarily share (e.g. in a review or support enquiry) is treated with the utmost confidentiality and used only to assist you.

5. Cookies

We use cookies to enhance your experience. These include:

- Essential cookies - required for the website and shopping cart to function

- Analytics cookies - Google Analytics, used to understand how visitors use our site

- Marketing cookies - used to show you relevant ads on third-party platforms (e.g. Meta, Google)

- Preference cookies - to remember your settings and choices

You can manage your cookie preferences via the cookie banner on our site or through your browser settings. Disabling certain cookies may affect your ability to use our website fully.

6. Third-Party Services

We share limited data with the following trusted third parties, only to the extent necessary to deliver our services:

- Payment processors (e.g. Stripe, PayPal) - to securely process transactions

- Delivery and logistics partners - to ship your orders

- Google Analytics - website traffic analysis (Google LLC, USA - covered by Standard Contractual Clauses)

- Meta (Facebook/Instagram) - advertising and remarketing

- Email marketing platform - to send order updates and (with consent) promotional emails

- Hostinger - website hosting and infrastructure

Each provider operates under their own privacy policies and data processing agreements.

7. International Data Transfers

Some of our third-party providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions, Standard Contractual Clauses) in line with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary:

| Data Type | Retention Period |

| Order and transaction records | 6 years (UK tax obligations) |

| Customer account data | Duration of account + 2 years after closure |

| Marketing consent records | Until consent is withdrawn + 1 year |

| Analytics data | Up to 26 months (Google Analytics default) |

| Enquiry and support records | 2 years from last contact |

9. Your Rights Under UK GDPR

As a UK resident, you have the right to:

- Access - request a copy of the personal data we hold about you

- Rectification - ask us to correct inaccurate or incomplete data

- Erasure - request deletion of your data where there is no compelling reason for us to retain it

- Restriction - ask us to limit how we process your data

- Portability - receive your data in a structured, machine-readable format

- Object - object to processing based on legitimate interests or for direct marketing

- Withdraw consent - at any time, where processing is based on your consent

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

10. Marketing Communications

We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

11. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures including:

- SSL/TLS encryption for all data transmitted through our website

- Secure, reputable payment processing (we never store full card details)

- Access controls limiting who within our team can access your data

No method of online transmission is 100% secure. If you believe your data has been compromised, please get in touch with us immediately.

12. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has submitted personal data to us, please get in touch with us, and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We recommend reviewing this page periodically.

14. Contact Us

For any questions, concerns, or data rights requests, please contact:

AriAna 7242 R&D LTD

14th Floor
The Plaza
100 Old Hall St
Liverpool L3 9SJ7

Terms & Conditions

Effective Date: [Insert Date 16/09/26

Our subscription service allows you to receive selected products automatically at regular intervals, helping ensure you never run out of your favourite natural-based products.

By subscribing, you agree to this Subscription Policy in addition to our Terms and Conditions.

2. How Subscriptions Work

When you subscribe, you authorise us to charge your chosen payment method automatically for each recurring order according to your selected delivery schedule.

Available delivery frequencies may include:

- Every 2 weeks
- Every 4 weeks
- Every 6 weeks
- Every 8 weeks
- Every 12 weeks

Available frequencies may vary by product.

3. Subscription Pricing

The subscription price will be displayed at the time you place your order.

Where offered, subscription discounts apply only while your subscription remains active.

We reserve the right to change subscription prices. If we do so, we will provide reasonable notice before the new price takes effect. You may cancel your subscription before the new pricing applies.

4. Billing

Your payment method will be charged automatically before each scheduled dispatch.

If payment cannot be processed, we may:

- attempt to process the payment again;
- contact you to update your payment details; or
- suspend or cancel your subscription if payment continues to fail.

5. Managing Your Subscription

You can manage your subscription through your online account or by contacting our customer service team.

You may:

- pause your subscription;
- skip a scheduled delivery (where available);
- change your delivery frequency;
- update your delivery address;
- update your payment method; or
- cancel your subscription.

Changes should be made at least 48 hours before your next scheduled billing date to ensure they take effect for the upcoming order.

6. Cancellation

You may cancel your subscription at any time.

Cancellation will stop future recurring orders but will not affect orders that have already been processed or dispatched.

Orders already billed or prepared for dispatch cannot usually be cancelled.

There are no cancellation fees.

7. Returns and Refunds

Subscription orders are covered by our Returns and Refunds Policy.

For hygiene and safety reasons, opened cosmetic or personal care products cannot normally be returned unless they are faulty.

Faulty products will be dealt with in accordance with your statutory rights under UK consumer law.

8. Product Availability

Occasionally a subscribed product may become unavailable.

If this happens, we may:

- delay shipment until stock becomes available;
- contact you regarding an alternative product; or
- cancel the affected subscription order and issue any appropriate refund.

9. Changes to Products

We may occasionally update packaging, ingredients or product formulations to improve quality or comply with legal requirements.

Where a significant change is made, we will make reasonable efforts to notify subscribers.

10. Subscription Discounts

Where subscription discounts are offered:

- they apply only to active subscriptions;
- they cannot usually be combined with other promotional offers unless stated otherwise;
- they have no cash value; and
- they may be amended or withdrawn with reasonable notice.

11. Your Responsibilities

You are responsible for ensuring that:

- your payment details remain valid;
- your delivery address is accurate;
- your contact details are up to date; and
- you review any notifications regarding your subscription.

We are not responsible for delays or losses resulting from incorrect account information provided by you.

12. Our Right to Cancel

We may suspend or cancel your subscription where:

- payment repeatedly fails;
- fraudulent activity is suspected;
- the subscription service is discontinued; or
- continued supply is not reasonably possible.

Where appropriate, we will notify you before cancellation.

13. Changes to This Policy

We may update this Subscription Policy from time to time.

Any material changes will be communicated through our website or by email before they take effect.

14. Contact Us

If you have any questions about your subscription, please contact us:

Business Name: AriAna 7242 R&D LTD
Email: enquires@ai-naturalhealth.com

Subscription Policy

Effective Date: 16/09/26
1. Introduction

Welcome to [Business Name] ("we", "our", or "us"). These Terms and Conditions govern your use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms.

2. About Us
Business Name: [Business Name]
Registered Address: [Business Address]
Email: [Email Address]
Telephone: [Phone Number]
Company Registration Number (if applicable): [Number]
VAT Number (if applicable): [Number]

3. Eligibility
You must be at least 18 years old to purchase products from our website.
By placing an order, you confirm that the information you provide is accurate and complete.

4. Products
We specialise in natural-based products designed for women.
While we strive to ensure all product descriptions, photographs and ingredient lists are accurate, colours and packaging may vary slightly.
Natural ingredients may vary in colour, scent or texture due to seasonal differences without affecting product quality.

5. Product Information
Our products are intended for general wellbeing or cosmetic use only unless otherwise stated.
They are not intended to diagnose, treat, cure or prevent any disease.
Always read the product label before use.
If you are pregnant, breastfeeding, have allergies, sensitive skin or any medical condition, consult a healthcare professional before using our products.
Discontinue use immediately if irritation occurs.

6. Orders
All orders are subject to acceptance.
You will receive an email confirming receipt of your order.
A contract is formed only when we dispatch your order.
We reserve the right to refuse or cancel orders where necessary, including where products are unavailable, or pricing errors occur.

7. Prices
All prices are shown in Pounds Sterling (£).
Prices include VAT where applicable.
Delivery charges are displayed during checkout.
We reserve the right to change prices without notice, although changes will not affect confirmed orders.

8. Payment
We accept payment through secure payment providers listed during checkout.
Payment must be received before products are dispatched.

9. Delivery
We deliver throughout the United Kingdom unless otherwise stated.
Estimated delivery times are provided for guidance only.
We are not responsible for delays caused by courier services, weather, customs or circumstances beyond our control.
Risk in the products passes to you upon delivery.
Ownership transfers once full payment has been received.

10. Right to Cancel
Under the Consumer Contracts Regulations, you generally have the right to cancel your order within 14 days after receiving your goods.
To exercise your right to cancel, contact us by email before the cancellation period expires.
Returned items must be unused, unopened and in their original condition unless faulty.
For hygiene and safety reasons, we cannot accept returns of opened cosmetic or personal care products unless they are faulty.
Refunds will be processed within 14 days after receiving the returned goods or receiving evidence that they have been returned.

11. Faulty or Damaged Products
If your item arrives damaged, defective or incorrect, please get in touch with us within 30 days.
Where required under UK consumer law, we will repair, replace or refund faulty goods.

12. Promotions and Discount Codes
Discount codes:
- cannot be exchanged for cash;
- may only be used once unless stated otherwise;
- cannot usually be combined with other promotions; and
- may be withdrawn or amended at any time.

13. Intellectual Property
All website content including text, photographs, branding, logos, graphics and designs belongs to us or our licensors.
No content may be copied or reproduced without written permission.

14. Acceptable Use
You agree not to:
- misuse the website;
- interfere with website security;
- upload malicious software;
- use the website for unlawful purposes; or
- copy or scrape website content without permission.

15. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to the above, we are not liable for indirect or consequential losses arising from your use of our website or products.

16. Privacy
Your personal information is handled in accordance with our Privacy Policy.

17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

18. Force Majeure
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, transport disruption or internet failures.

19. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on our website.

20. Governing Law
The laws of England and Wales govern these Terms.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer laws in another part of the UK apply.

21. Contact Us
If you have any questions regarding these Terms, please contact us:
Email: enquires@ai-naturalhealth.com

Effective Date: 16/09/26

1. General Information

The information provided on this website by [Business Name] is for general informational purposes only. While we make every effort to ensure the information on our website is accurate and up to date, we make no guarantees regarding its completeness, accuracy or suitability for any particular purpose.

Your use of this website and our products is entirely at your own discretion and risk.

2. Product Information

Our products are made using natural and naturally derived ingredients. As with all natural products, variations in colour, fragrance, texture and appearance may occur between batches due to seasonal and environmental factors. These natural variations do not affect the quality or intended use of the product.

Product images are provided for illustration purposes only. Actual packaging and appearance may vary.

3. Health and Wellness Disclaimer

Our products are intended for cosmetic, personal care and general wellbeing purposes only unless expressly stated otherwise.

The information provided on this website should not be considered medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

Always seek advice from your GP, pharmacist or another qualified healthcare professional before using any product if you:

- are pregnant or breastfeeding;
- have a medical condition;
- are taking prescription medication;
- have allergies or sensitive skin; or
- have any concerns about using the product.

Never disregard professional medical advice because of information found on this website.

4. Allergy Warning

Our products may contain natural oils, herbs, plant extracts, nuts, seeds or other naturally derived ingredients that could cause allergic reactions in some individuals.

You are responsible for reviewing the full ingredient list before use.

We strongly recommend carrying out a patch test at least 24 hours before first use, particularly if you have sensitive skin or known allergies.

If irritation, discomfort or an allergic reaction occurs, discontinue use immediately and seek appropriate medical advice if necessary.

5. Individual Results

Results from using our products will vary from person to person depending on individual skin type, lifestyle, health, consistency of use and other factors.

Any testimonials, reviews or customer experiences published on our website represent individual experiences and should not be interpreted as guarantees that you will achieve the same results.

6. External Links

Our website may contain links to third-party websites for your convenience.

We do not control or endorse the content, products or services offered by third parties and accept no responsibility for their websites or practices.

7. Limitation of Liability

Nothing in this Disclaimer limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.

Subject to the above, [Business Name] shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or our products, except where such liability cannot legally be excluded.

8. Product Use

Products should always be used strictly in accordance with the instructions provided on the packaging or product page.

Keep products out of the reach of children unless specifically intended for children's use.

For external use only unless expressly stated otherwise.

Avoid contact with the eyes. If contact occurs, rinse thoroughly with clean water.

9. No Professional Relationship

Use of this website does not create a doctor-patient, healthcare professional, nutritional adviser or therapeutic relationship between you and [Business Name].

10. Intellectual Property

All content on this website, including text, images, logos, graphics and product descriptions, is the property of [Business Name] or its licensors and may not be copied, reproduced or distributed without prior written permission.

11. Changes to This Disclaimer

We may update this Disclaimer from time to time. Any changes will be posted on this page with the revised effective date.

Your continued use of the website after any updates constitutes acceptance of the revised Disclaimer.

12. Contact Us

If you have any questions regarding this Disclaimer, please contact us:

Business Name: AriAna 7242 R&D LTD
Email: enquires@ai-naturalhealth.com

Disclaimer

Get in Touch

Questions? We're here to help you anytime.